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"Using numerous real-life examples, this book shows managers and workers how not to behave and how to respond to the bad behavior of others."-- Todd LaPorte, Sr. is Vice President and CFO, Scottsdale Healthcare System of Arizona, recipient of the 2006 CareScience Select Practice National Quality Leader award and one of only 12 systems nationwide to have earned Magnet status from the ANCC. |
"Problem employees as well as good employees who believe they've been mistreated by a bad boss are more likely to contest valid job termination decisions, lodge employment complaints with state and federal agencies, or file lawsuits. The examples and advice provided in this book could help businesses avoid the expense of litigation." -- Marsha Rule, a Florida attorney with Rutledge, Ecenia, Purnell & Hoffman, P.A., has litigated employment issues and taught classes in business law, labor law, and legal environment of business. |
"The examples and recommendations focus on real people with real problems. They are the best I have seen for helping management restore a spirit of high performance to their organization, avoiding hundreds of personnel and productivity problems, including untold human angst." -- Lee Caldwell, former Vice President of IBM and Hewlett Packard, is currently President of Dixie State College of Utah. |
"This book is terrific -- a "must read" for all managers and employees regardless of the setting. The Van Fleets have gathered countless voices of experience we have all wished we had listened to at one time or another throughout our careers. Now we can just simply read and heed!” -- Mary B. Gibbons, Colonel (Ret), US Air Force Reserve, Nurse Corps, is Commercial Utilization Management Supervisor, Schaller-Anderson, Inc. |
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